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Delivery and returns

Deliveries

All orders placed before 10am are prepared and sent within 24h (except weekends and on national holidays).

We deliver all over the world!

  

SPAIN

Delivery time: Maximum 48 hours

Transport price: 6,00€ (DHL Express)

Free delivery: Orders above 140€

 

EUROPEAN UNION

Delivery time: Maximum 48-72 hours

Transport price: 12,89€ (DHL Express)

Free delivery: Orders above 240€

 

INTERNATIONAL

Please note that outside of the EU (including Switzerland), additional taxes may be applied by the customs services. These charges are payable by the customer. More information in our Terms & Conditions.

Please note that we cannot be responsible for these charges nor delays caused by customs.

 

UNITED STATES

Delivery time: Maximum 48-72 hours

Transport price: 15€ (DHL Express)

Free delivery: Orders above 400€

 

PANAMA, MEXICO, BRASIL, COLOMBIA, CHILE, PUERTO RICO, COSTA RICA

Delivery time: Maximum 48-72 hours

Transport price: 20€ (DHL Express)

Free delivery: Orders above 400€

 

SWITZERLAND

Delivery time: Maximum 48-72 hours

Transport price: 21,80€ (DHL Express)

Free delivery: Orders above 400€

 

AUSTRALIA, NEW ZELAND, JAPAN

Delivery time: Maximum 48-72 hours

Transport price: 25€  (DHL Express)

Free delivery: Orders above 400€

 

If the country you would like your order to be shipped to is not listed, please contact us via email at hello@cocoi-swim.com prior to making your purchase and we will provide up to date shipping costs for your order.

 

Please note that customs policies vary widely from country to country, we would recommend that you contact your local customs office for further information.

 We are not responsible for any delays caused by any customs or tax clearance process.

If you wish to return any product that has been subject to local duty or taxes we are not able to refund any duties or taxes charges and you will be responsible for applying for a refund if applicable

 

Returns

You have fourteen (14) days upon reception to change your mind on a purchased item and ask for a refund. Your items must be new, unworn, unwashed and in their original packaging and include your order reference.

 

Please follow the following steps:

  1. CONTACT us via email hello@cocoi-swim.com to let us know of your decision, including the order number, description of the products you wish to return and the reason for this return.
  2. WRAP the item(s) in their original condition and packaging with your order number, once we confirmed the return.
  3. SEND your package via your local post office within seven days with a tracking number, and keep a proof of deposit issued by the post office.

 

Once we receive the item and confirm its return, you will receive a notification email. We will then reimburse you within fourteen (14) days. We will credit the purchaser´s card for the sum paid minus postage costs.

Please note that return charges will be at your cost unless an item is damaged.